Hike and Stay SAS provides a service with the purpose to propose local expertise to individuals and companies of any nationality, to discover France and to meet their personnal and business needs by creating, selling, following-up events, workshops, experiences, performances and seminars.
Designation of the Publisher of the Website:
Hike and Stay SAS, a simplified joint stock company with a share capital of €1.000,00 registered with Paris’ Company and Commercial Registry under number 850 072 174, intercommunity VAT number FR10 850 072 174, with head office located at 15, Rue Gauthey 75017 PARIS
The Website is hosted by ovh.com, a simplified joint stock company with a share capital of €10.069.020, registered with Lille Métropole’s Company and Commercial Registry under number 424 761 419, with head office located at 2, rue Kellermann 59100 Roubaix.
Table of Content
Article 1 - General
For the purpose of these Global Sales Conditions the following terms are defined as follows:
- Contract: refers to the convention under which Hike and Stay undertakes to provide a Customer with a Service and the Customer to pay the Price for that service.
- Customer: refers to the person who places the Order, understanding that the Customer may or may not participate to the Service whether they make personal use of it or not.
- Experience: refers to any Service such as workshops, visits, activities, getaways (non-exhaustive list) offered for sale by Hike and Stay on Hike and Stay’s Website.
- Order: refers to the act of purchasing the Services offered by Hike and Stay on Hike and Stay’s Website.
- Participant: refers to the person who participates to the Experience offered by Hike and Stay
- Partner: if applicable, refers to the person with whom Hike and Stay organizes an Experience.
- Price: refers to the unit value for a Reservation for one person; this value includes all taxes (e.g. VAT).
- Service: refers to the object of the Order
- Reservation: refers to the Experience ordered by the Client and confirmed by Hike and Stay and allowing the Participant who holds it, to participate to the Experience.
Website: refers to the Internet website www.hastaparis.com, published by Hike and Stay.
b) Content and Scope of Application
The General Sales Conditions (hereinafter referred to as “GSC”) apply to any Experience Order made on the Website www.hastaparis.com (hereinafter referred to as the “Website”) excluding any other GSC, document or correspondence. The GSC may be augmented by special General and Particular Conditions of the Partner, as stated in the description of the Experience.
The GSC don’t apply to any tailor-made Service sought via the contact form on the Website. Special Sales Conditions, applying to the tailor-made Services are given on demand via the contact form or with the cost estimation of the tailor-made Service sought.
The GSC are available on the Website, where they can be directly read off.
The main characteristics of the Services are presented on the Website. The Customer (hereinafter referred to as “the Customer” or “You”) is advised to carefully read them before any Order. The GSC applicable on the date of the Order can be opposed to the Customer, who acknowledges accepting them when confirming his/her Order.
Hike and Stay (hereinafter referred to as “Hike and Stay” or “We”) reserves the right to modify the GSC anytime due notably to the evolution of the Services for legal or technical reasons or to our own decision. The applicable terms are those in effect at the time of the Order. You are advised to download the GSC applicable on the day of your order so as to keep a copy of it
c) Pre-Contractual Information and Agreement of the Customer
- The key characteristics of the Services, in the Preamble and Article 1.a) of the GSC;
- The Price for the Services, in Article 3 of the GSC;
- The date on which Hike and Stay undertakes to provide the Service, displayed on the Website;
- The information on the identity of Hike and Stay, our postal address, phone number and email, in the Preamble of the GSC;
- The possibility for conventional mediation in the event of a dispute, in Article 12 of the GSC;
- The information on the right of withdrawal (existence, condition, period, procedure), in Article 5 of the GSC;
- The means of payment accepted, in Article 4 of the GSC.
Purchasing a Ticket on the Website implies your full acceptance of the present GSC and obligation for You to pay the Order; You also confirm to understand them and agree, in particular, not to recognize any contradictory document, which would be void by Hike and Stay.
d) Obligations of the Customer
You recognize having the legal capacity to undertake contractual obligations, namely being at least eighteen (18) years of age and not under wardship or guardianship.
When ordering on behalf of a third Participant, You declare to be authorized to place the Order on their behalf and to provide Hike and Stay with their personal data. The GSC are applicable to all the Participants.
You guarantee the truth and accuracy of the information provided in your own name or on behalf of all Participants; You also undertake to inform Hike and Stay of any change affecting the provided information.
You are financially liable for the use of the Website made in your name or on behalf of Participants, unless proof can be provided of fraudulent use not resulting from your fault or negligence.
We reserve the right at any time to refuse to contract with a Customer making fraudulent use of the Website or contravening the GSC. In accordance with Article 13 of the GSC We or any Partner reserve the right to cancel the Order and the Contract for any detected fraud or illegal activity associated with payments made by the Customer, without payment of damages and without prejudice to any other claim.
We remind You of the provisions of Article 313-1 of the French Penal Code:
“Fraud is characterized either by the use of a false name or a false status, or by the misuse of a genuine status, or by the use of fraudulent ploys to deceive a natural person or legal entity and to define it as such, to its prejudice or to the prejudice of a third-party, to transfer funds, securities, or any asset, to supply a service, or consent to an act entailing an obligation or a release. Fraud is punished by five years’ imprisonment and a fine of €375,000.”
Article 2 - Orders
Orders are only placed on the Website.
Orders are registered on the Website when You accept the GSC by ticking the appropriate box and validate the Order. You can verify the details of your Order and the total Price and correct any error before confirming your acceptance (Article 1127-2 of the French Civil Code).
We reserve the right not to record a payment or confirm an Order for any reason, and more particularly in the case of problems of availability for the Experience.
You can select the Service you want to purchase on the Website as follows:
- Select one or more Experience(s);
- Select between the following options:
- Private: Service will be only for the Customer(s) that make(s) a reservation via one and only order. The Experience will not be opened to the reservation to any other Customer.
- Public: Service will be for every Customer(s) that booked the Experience for a chosen date, whatever the number of Orders.
- Select a date on the calendar and the number of Participants to the Experience (within the number of places available); In case of unavailability of a date, the Customer is invited to contact Hike and Stay directly.
- Fill in the Order form with your personal and payment data, eventually the promotional code, and control the accuracy of the Order information;
- Validate the summary: You are invited to read and accept the GSC, as well as any special sales conditions applicable to the Experience. If such special conditions exist, they are stated on the Experience’s presentation page. You should therefore carefully read the Experience description to check whether You accept the special conditions before finally approving the Order.
c) Electronic Signature
The online provision of your credit card number and the final validation of the Order constitute proof of:
- Your agreement on the amount due under the terms of the Order;
- Your signature and express acceptance for all the operations carried out.
d) Order Confirmation
The Order becomes firm and final only after We send You a confirmation email acknowledging the receipt of the Order and payment and summering up the Order.
You are invited to verify the accuracy of the Order on the confirmation email (date, place…).
By no means shall We be liable if You do not receive the Order confirmation due to an error on your part when entering your data.
Claims, changes or cancelations can only be filed by email to the following address: email@example.com.
e) Proof of the Transaction
We shall automatically archive Orders and Invoices on a reliable and durable backup media, which may be produced as evidence of the nature, content and date of the Order in accordance with Article 1363 and seq. of the French Civil Code.
The computerised records stored in our computer systems in reasonable security conditions shall be considered as evidence of the communications, the Orders and the payments between both parts.
Article 3 - Prices
The Services offered by Hike and Stay are presented to the Customer at the Price displayed on the Website prior to the Order. Prices are stated in Euros and include all taxes (VAT as well as other applicable taxes on the date of the Order).
The Price displayed corresponds to the unit price of one Booking for one person, considering the chosen option for the Experience: Private or Public. The Global Price due by the Customer is displayed upon confirmation of the Order.
The Prices of the Services generally include the services of a Partner (guide, expert…), the entrance tickets for the places mentioned in the description (museums, monuments, etc.), if applicable transportation, meals, indicated in the description of the Experiences, and booking fees.
We reserve the right to grant promotional offers to our Customers. Prices displayed on the Order confirmation take account of the potential promotional offers granted under the conditions defined on the Website. They do not include transportation until the meeting point for the Experience and any other personal expense made during the Experience.
Prices are contractual rates. The Price of the Service is not negotiable from the moment the Order is made (confirmation by email).
Article 4 – Payment and Security Terms
The Price is payable in full on the day You confirm the Order, according to Article 2.a of the GSC, and only through secure payment channels by credit card.
Payment goes through the secure payment system provided by Stripe.
The payment methods accepted are:
- Credit cards (Visa, Mastercard, American Express);
- Wallets (AliPay);
- Local Payment methods (Bancontact).
The list of the payment methods accepted for payment is available on the Stripe website.
The transaction is immediately debited from your bank card account after verification of the information, on reception of the debit authorization from the issuer of the bank card used.
The validated Order is effective upon confirmation of the bank’s agreement to debit your bank account. In the event of refusal, the Order shall automatically be canceled and give rise to a cancelation notice sent by email.
You certify that You are fully entitled to use the payment card used, and that there are sufficient funds in the card account to cover the Order. The commitment to pay accepted through use of a payment card is irrevocable. Payment can be opposed only in case of loss, theft or fraudulent use of the card. Aside from these particular cases provided for by law, the card holder would be guilty of bank card fraud. Nor may payment opposition be used as to circumvent the absence of a cancelation right.
We shall not be required to provide with the Service that You ordered in case the payment has not been previously made in full under the above-mentioned conditions.
Article 5 - Absence of Cancelation Rights
Under the terms of Article L.221-28 12°) of the French Consumer Code and according to the nature of the Services provided, the customer holds no cancelation right:
“Cancelation rights do not apply to contracts relating to: (…) 2° The provision of accommodation, transport, catering or leisure services which must be provided on a given date or at regular intervals.”
The Contract is therefore finalised as soon as the Customer makes the Order in accordance to the present GSC.
Article 6 – Service Provision
The Service shall be provided with in accordance to the present GSC and extended by the Partner’s specific General and Special Conditions that may be applicable to a particular Experience.
a) Availability of the Experience and Group Capacity
The number of Participants per group is limited for each Experience. An Experience may be conditioned to a minimal number of participants. In case this number is not reached, We may cancel the contract in the conditions specified in Article 7 of the present GSC, provided that seven (7) days’ notice is given in writing.
In case the Experience is not available the Customer is automatically informed of the impossibility to order. The Customer is invited to directly contact Hike And Stay to determine new availabilities
b) Impaired Mobility
Each Experience page gives precision on whether the Experience is accessible to people with impaired mobility or not. You are kindly invited to specify the practical necessities according to the handicap when placing the Order. These precisions shall be emailed to firstname.lastname@example.org. We cannot be liable in case the Experience is not accessible due to a lack of infrastructure related to the Site.
c) Punctuality and Delay
It is important to observe the schedules of the meetings as stated on the Order confirmation. It is recommended that You arrive fifteen (15) minutes prior to the start of the Experience. In case of delay You may be denied access to the Experience and shall not be able to claim refund of your tickets.
Article 7 - Modification, Cancelation or Refund of an Experience - Force majeure
In case of modification of the Experience arrangements (time, place…), postponement or cancelation, We shall inform You by email to the email address You have provided and/or, when appropriate, by text message to the mobile phone number provided when placing the Order.
Due to the possible failures of electronic message delivery, We are unable to guarantee the effective reception of an email or text message.
You shall then be allowed to either:
- Replace the canceled Experience with another activity of the same type and on the same time;
- Or be fully refunded for the Price of the Ticket.
Tickets are refundable only if the Experience is canceled by Hike and Stay, and only the purchase price of a Ticket is refunded. Under no circumstances shall any incurred expenses be refunded.
No refund shall be issued in case the Participant interrupts or shortens the Service on your his/her decision or for any reason whatsoever, and so shall it be if he/she does not attend the Experience.
We shall not be liable in case the cancelation arises from a case of force majeure affecting ourselves or our partner under Article 1218 of the French Civil Code, of unforeseeable circumstances or of any person outside the organization of the Experience.
A case of force majeure implies any external event, unpredictable, irresistible and outside our control, and hampering the organization of the Experience, in particular cases of acts of public authority, hostilities, wars, riots, prince’s fiats, natural catastrophes, fire, floods, exceptional weather conditions, affecting the smooth functioning of Hike and Stay or of one of their partners.
In cases of force majeure, We shall immediately inform You of our impossibility to provide with the Service. The Experience cancelation shall in no case be a cause of responsibility for non-execution of the obligation or induce the payment of damages or penalties of delay
Article 8 - Liability
The Experiences offered by Hike and Stay on the Website are organized by Hike and Stay, or by a Partner, which We are not be liable for.
Each Partner define their own Particular Conditions, which are communicated to the Customer with the Order confirmation, as well as their own regulations concerning the Experience organization. The Partner’s regulations and particular conditions are fully applicable to the Customer and/or the Participant.
The Customer and/or the Participant are required to meet the obligations to which they are bound in accordance with regulatory and legal measures in force. Hike and Stay shall not be liable for the Customer and/or the Participant or for their violation of the statutory provisions and administrative measures in force.
When a Participant does not meet a particular condition required to participate to an Experience and clearly displayed on the Experience presentation, Hike and Stay reserves the right to deny them access to the Experience. No reimbursement or compensation may then be claimed.
Hike and Stay is the Customer’s unique contact and is liable to them for the execution of the Contract’s obligations.
Articles L.217-1 et seq. of the French Consumer Code on legal warranty of conformity as well as Article 1641 of the French Civil Code on the warranty of “hidden defects” only apply to the sole sales contracts and not to provision-of-services contracts. Hike and Stay being a Service provider, the above warranties shall not apply.
Article 9 - Intellectual Property
a) Photo Credit
©HASTA et ©Unsplash
Every picture, photography that is on the Website www.hastaparis.com belongs either to Hike and Stay, either to the Website https://www.unsplash.com/, images bank, royalty-free.
b) Intellectual Property
All the content of the Website www.hastaparis.com (name, logo, graphic charter, editorial content, illustrations…) is protected. It is and remains the exclusive intellectual property of the company Hike and Stay. No one has permission to reproduce, rebroadcast, or use for any reason whatsoever, even partially, elements of the Website, whether software, visual or audio, without our prior written consent or the one of our Publishing Manager. Any simple or hypertext link is strictly forbidden without our express written agreement.
Any contravention to the above paragraph may result in prosecution, in particular for infringement. Nevertheless, it is allowed to circulate information from the Website for non-commercial purposes, provided that You have previously received our consent or the one of our Publishing Manager and that the information be not modified. These authorizations are dealt with individually after formal request at contact[at]hastaparis.com.
Article 10 – Cancelation of the Contract
The present contract is canceled by law and without need for any legal formality:
- When the Customer makes fraudulent use of the Website;
- In case of force majeure.
In case the minimal number of Participants is not reached for an Experience, the Contract may be canceled subject to a minimum seven (7) days’ notice.
Article 11 - Miscellaneous
The contractual information is presented in French and English; in case of doubt, the French language shall prevail.
b) Severability of the Clauses
If one or more of the aforementioned terms of the GSC must be declared non-valid or inapplicable under a law, a regulation or following a final decision of a competent court, this shall not affect the applicability of the other terms.
No waiver by Hike and Stay in case of the Customer’s failure to comply with the GSC should be taken or interpreted as a waiver to Hike and Stay’s right to seek remedies in case of any subsequent failure.
No delay by Hike and Stay to take measures in case of the Customer’s failure should release the latter, discharge him/her or otherwise affect his/her responsibility within the scope of the GSC.
Article 12 – Applicable Lay – Disputes – Competent Jurisdiction
The GSC and the resulting transactions are governed by French law. Any claim related to a Service should be filed to Hike and Stay by registered letter with advice of delivery only and within seventy-two (72) opening hours after the end of the Service, to the following address: Hike and Stay, 15, rue Gauthey, 75017 Paris.
Every dispute to which the operations of Service designed under the GSC might result in, concerning their validity, interpretation, execution, cancelation or any other consequence that might not have been resolved between Hike and Stay and the Customer, shall lead to an attempt to find an amicable solution between both parts.
In any event the Customer can use conventional mediation, in particular with the French Commission for Consumption Mediation (Article L.612-1 of the French Consumer Code) or with the existing sectoral instances for mediation or with alternative dispute resolution services.
If an amicable solution can not be reached, the dispute shall be submitted to the appropriate court under condition of ordinary law after Articles 42, 43 and 46 of the French Civil Procedure Code.